Telephone German

Telephone German

Learn how to answer the phone, introduce yourself, ask for someone, explain why you are calling, leave a message, manage connection problems and end a call politely. The deck uses neutral Standard German and the polite Sie form common in calls to businesses and people you do not know.

28 topics

Scott Mountenay

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Telephone German

Answering with your surname

Answering for a company

Saying who is calling

Asking who is calling

Asking for a person

Checking whether you reached the right person

Reaching the wrong number

Stating the reason for your call

Asking whether someone is available

Saying someone is unavailable

Saying someone is away from their desk

Asking the caller to hold

Transferring a call

Requesting a transfer

Offering to take a message

Asking to leave a message

Giving a simple message

Asking for a callback

Taking a callback number

Spelling a name

Asking someone to spell

Repeating a number to check it

Saying the line is bad

Saying you cannot hear well

Calling again after a bad connection

Leaving a voicemail

Understanding a voicemail prompt

Closing a call politely

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